Support complex settlement and protection cases, including Pre-Removal Risk Assessment (PRRA), Humanitarian & Compassionate, and family reunification applications. Review client files to identify documentation gaps and legal risks, ensuring accurate and submission-ready cases. Develop client-centred service plans, maintain records in CLIO, and draft application materials in compliance with standards. Apply trauma-informed, anti-oppressive, and holistic approaches to support vulnerable newcomers, coordinating referrals with internal teams and external service providers. Assist refugee claimants with work/study permits, permanent residence, PRRA, and IRCC applications, enhancing equitable and culturally responsive service delivery.

Managed high-volume client intake, coordinating appointments, eligibility assessments, and referrals for 30+ clients weekly. Facilitated housing stability by securing emergency shelters, transitional housing, and long-term plans, while addressing crises involving homelessness, violence, and financial insecurity. Streamlined intake processes, maintained accurate records in SAMS, SIEBEL, and DaySmart, and collaborated with internal teams and external partners to improve service delivery. Analyzed systemic housing barriers and produced resource recommendations, enhancing decision-making and supporting smooth transitions from crisis response to stable, sustainable housing outcomes.

Australia Awards Scholarships and Alumni Engagement Program, Pakistan

I led the strategic delivery of the Australia Awards Scholarships Program, aligning postgraduate education and short courses with Australia’s international development priorities.

I managed the scholarship program cycle for over 600 scholars from outreach and selection to international placement, visa coordination, and completion, achieving outstanding results, including a 99–100% completion rate. My role integrated program management, performance monitoring, and data-driven decision-making, ensuring effective resource utilization and measurable development outcomes.

Through high-level stakeholder engagement, I strengthened partnerships between government counterparts and development actors, contributing to the successful negotiation of key bilateral agreements. I also designed and implemented targeted outreach strategies that increased application quality and volume by 30%.

A core focus of my work was advancing equity and inclusion. I led initiatives to enhance gender participation through mentorship programs, increased accessibility for persons with disabilities, and introduced innovative pathways such as Foundation Awards to expand opportunities for marginalized communities.

Overall, I delivered a high-impact, inclusive scholarship program that strengthened human capital development and supported long-term socioeconomic progress.

Market Development Facility (MDF) Project, Pakistan

Oversaw a multi-million-dollar portfolio, aligning programs with Australia’s development strategy to drive inclusive economic growth. Coordinated with partners and stakeholders to monitor performance, strengthen Market System Development (MSD) interventions, and achieve sustainable job creation, income growth, and private sector leverage. Contributed to budgets, workplans, donor reports, and policy briefs while managing risks and supporting program evaluations. Cultivated government and private sector relationships, represented Australian Aid in senior forums, and mainstreamed gender equality, social inclusion, and climate resilience across investments, ensuring equitable, sustainable, and scalable development outcomes.

Supported refugee protection and settlement programs, facilitating intake and legal referrals, to improve access to essential services. Assisted in the Repatriation of Afghan Refugees. Led community-based initiatives in childcare, education, and healthcare, coordinating stakeholders and resources to enhance living conditions and stability. Delivered workshops on housing, legal rights, and integration, empowering refugees with knowledge for informed decision-making. Managed high-risk cases involving detention and legal vulnerability, coordinating bail and legal aid support to strengthen protection outcomes. Contributed to equitable, culturally responsive, and community-centred service delivery across diverse refugee populations.