Executive Brief 

Core Competencies:

Client Intake, Assessment & Intake Support:

Experienced in conducting intakes, needs assessments, and referrals for diverse clients. Supports individuals in navigating housing, income assistance, legal aid, and settlement services while ensuring dignity, confidentiality, and cultural sensitivity.

Housing and Crisis Intervention:

Strong ability to support clients experiencing housing instability and crisis situations, including shelter referrals, safety planning, and urgent needs support (food, transportation, basic necessities). Applies calm, solution-focused approaches in high-pressure environments.

Settlement and Newcomer Support:

Extensive experience assisting refugees, asylum seekers, and newcomers with applications, documentation, and access to services. Provides guidance on immigration processes, housing, employment resources, and community integration.

Trauma-Informed and Anti-Oppressive Practice:

Applies trauma-informed, culturally responsive, and anti-oppressive approaches when working with marginalized populations. Creates safe, inclusive spaces that empower clients and respect lived experiences.

Community Resources and Service Navigation:

Strong knowledge of community resources, social assistance programs, and referral systems. Connects clients to appropriate services efficiently, improving access to housing, healthcare, employment, and legal supports.

Communication and Client Engagement:

Strong interpersonal and communication skills, with the ability to engage clients from diverse cultural and linguistic backgrounds. Provides clear information, active listening, and supportive guidance in both crisis and routine interactions.

Advocacy and Equity Focused:

Advocates for clients facing systemic barriers by supporting access to services, identifying gaps, and promoting fair and equitable treatment within social systems.

Program Support and Front-Line Operations:

Provides reliable operational support in fast-paced environments, including appointment coordination, referrals, documentation, and client follow-up, ensuring smooth service delivery and positive client outcomes.